Vertex’s community guidelines

Thank you for visiting our community guidelines page. At Vertex, we invest in scientific innovation with the goal of creating transformative medicines for people with serious diseases. And while drug discovery and development are complicated processes, learning about us — our research, the diseases in our investigational pipeline, our culture and the people who work here — doesn’t have to be.  

Through social media, we aim to inform, educate and connect with members of our community, which includes, but is not limited to, patients, caregivers, health care providers, job seekers, investors and media. We take seriously our commitment to share accurate information in an honest and approachable way, and we appreciate your engagement with the information we share.

At times our engagement may seem limited or delayed, but as a biotechnology company, we must adhere to certain ethical, legal and regulatory standards unique to our industry. To ensure our communications are consistent with our mission and public obligations, we’re sharing our community guidelines, which apply to each of our corporate social media channels and any additional channels we may add in the future. They are subject to change at any time, so we encourage you to check back often.


These channels are intended as a global corporate resource. VertexPharma on Twitter is intended primarily for investor and media audiences.

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on Twitter

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These channels are intended as a corporate resource for U.S. residents only. VertexScience on Twitter is intended for health care professionals and the scientific community.

If you choose to engage with our channels (and we hope that you will!), you’re agreeing to follow these community guidelines in addition to each channel’s own Terms of Service and the Terms of Use of Vertex Pharmaceuticals Incorporated.



You can find the Terms of Service for each social media channel here: Facebook, Instagram, Twitter, LinkedIn and YouTube.


  1. These are corporate social media channels and not for discussion of approved or investigational medicines. This is not the place to discuss Vertex’s approved medicines; Vertex’s research pipeline; or specific names of doctors, hospitals, pharmacies or treatment centers. We will not engage on these topics and comments containing this information may be removed.

  2. Please be respectful of others. Do not use disparaging, discriminatory, harassing or intimidating language or any content that could be considered offensive or violate any law. This content will be removed.

  3. Please do not use Vertex’s corporate social media channels to promote your product, post advertisements or solicit business. We reserve the right to remove any links to personal products or services.

  4. Comments that contain personal information, including, but not limited to, your or another individual’s home or email address, phone number, zip code, genetic makeup or treatment regimen will be removed.

  5. Do not share content that contains confidential, sensitive or non-public information or any content that infringes on intellectual property rights or on the privacy or publicity rights of others.

  6. For any questions related to sponsorships, scholarships, employment or any other solicitation for services, please do not post on Vertex’s corporate social media channels. Instead, please refer to our website at

  7. Any comments containing information about clinical trials that you or someone you know has participated in will be removed from the relevant page(s).

  8. If you have a medical question related to your condition, please talk to your health care provider.

  9. Any content related to a side effect, product complaint and/or other safety information about any Vertex may be removed and will be reported consistent with Vertex’s reporting obligations. Vertex may contact you directly to follow up regarding your experience with a Vertex product. Additionally, any personal information you provide may be included in internal Vertex databases and sent to regulators. If you or someone you know has possibly experienced a side effect while taking a Vertex product or would like to report a product complaint, please visit to find contact information for Vertex Global Information. 

  10. We reserve the right to block users from our corporate social media channels who violate or misuse our community guidelines.

  • Vertex does not create or control, and is not responsible for, the content or opinions of any users (including current or former Vertex employees) or other third parties. Social media accounts that Vertex follows, or is followed by, do not indicate an endorsement of the account owner or their products and services.

  • Vertex may provide links or references to other sites as part of its content. Vertex claims no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as a convenience to the users of each social media platform.

  • Vertex reserves the right to add, remove or modify any content or material posted on the account, discontinue the account, accept or reject those who may wish to follow the account, and respond to any questions or comments addressed to the account.

  • No other entity other than Vertex and its authorized users may represent the company.