Ways to reach us

woman using her cell phone
Medical Information:

For medical information contact: +1-877-634-8789 (United States) or www.vertexmedinfo.com for a list of country-specific phone numbers (Ex-U.S.)

Adverse Event and/or Product Complaint Reporting: 



Main Numbers/General Information: 

+1-617-341-6100 (North American Headquarters); +44 2032 045100 (International Headquarters)

Media (reporters & media outlets only): 

mediainfo@vrtx.com or +1-617-341-6992 (North America); +44 20 3204 5275 (U.K., Europe & Australia)


investorinfo@vrtx.com or +1-617-961-0585



Patient Advocacy and Engagement (U.S. only): 


Vertex Guidance and Patient Support (U.S. only): 

+1-877-752-5933 (press 2 to speak to a Case Manager)

Clinical Trials: 

For patients seeking information on clinical trial opportunities, contact: +1-617-341-6777 or www.vertexmedinfo.com

Employment Verification: 

For third parties (other employers, mortgage lenders, background check vendors, etc.) seeking to verify employment, please visit www.theworknumber.com or call +1-800-367-2884 and select "I'm a Verifier." Please be prepared to provide the following information:

  1. Employer Name or Code: Vertex Pharmaceuticals, Inc.

  2. Employer Code: 18336