Contact Us

Ways to Reach Us

Medical Information: For medical information contact: 1-877-634-8789 (United States) or www.vertexmedinfo.com for a list of country-specific phone numbers (Ex-U.S.)

Adverse Event and Product Complaint Reporting: www.vrtx.com/adverse-event-and-product-complaint

Main Numbers/General Information: 1-617-341-6100 (North American Headquarters); +44 2032 045100 (International Headquarters)

Media (reporters & media outlets only): mediainfo@vrtx.com or 1-617-341-6992 (North America); +44 20 3204 5275 (U.K., Europe & Australia)

Investors: investorinfo@vrtx.com or 1-617-961-0585

Grants: vertexgrants@vrtx.com

Patient Advocacy and Engagement (U.S. only): patient_advocacy@vrtx.com

Vertex Guidance and Patient Support (U.S. only): 1-877-752-5933 (press 2 to speak to a Case Manager)

Clinical Trials: For patients seeking information on clinical trial opportunities, contact: www.vertexmedinfo.com

Employment Verification: For third parties (other employers, mortgage lenders, background check vendors, etc.) seeking to verify employment, please visit www.theworknumber.com or call 1-800-367-2884 and select "I'm a Verifier." Please be prepared to provide the following information:

  1. Employer Name or Code: Vertex Pharmaceuticals, Inc.
  2. Employer Code: 18336