Contact Us - Healthcare Providers
Information on Clinical Trials, Investigator-Initiated Studies and Medicines in Development
- Clinical Trials and Investigator-Initiated Studies: For questions about Vertex’s medicines in development, please call 1-877-634-VRTX (8789) or 1-617-444-6777. For information on Vertex's Investigator-Initiated Studies (IIS), please see our IIS program information or access the IIS application website.
- Medical Information Requests: For medical information requests regarding Vertex's approved medicines and potential medicines, please call 1-877-634-VRTX (8789) or 1-617-444-6777 or see our Medical Information Request Form.
Healthcare Providers in the United States
- KALYDECO™ (ivacaftor): For questions about KALYDECO treatment, including questions about financial assistance or patient support programs for your patients, please dial 1-877-7-KALYDECO (1-877-752-5933) or visit www.KALYDECO.com.
- INCIVEK® (telaprevir): For questions about INCIVEK treatment, including questions about financial assistance or patient support programs for your patients, please dial 1-855-VERTEX-GPS (1-855-837-8394) or visit www.INCIVEK.com.
- Healthcare providers with medical questions may contact our Medical Information team toll-free at 1-877-634-VRTX (8789) or email at medicalinfo@vrtx.com.
- To report adverse events or product complaints, you may also contact our Medical Information team toll-free at 1-877-634-VRTX (8789).
Healthcare Providers In Canada
- KALYDECO™ (ivacaftor): Healthcare providers in Canada who have questions about KALYDECO, please contact our Medical Information team team toll-free at 1-877-634-VRTX (8789) or by email at medicalinfo@vrtx.com.
- INCIVEK®: For healthcare providers who have questions about INCIVEK treatment and or for patients looking for INCIVEK financial assistance or support information, please dial 1-877-574-4298.
- Healthcare providers with medical questions may contact our Medical Information team toll-free at 1-877-634-VRTX (8789) or email at medicalinfo@vrtx.com
- To report adverse events or product complaints, you may also contact our Medical Information team toll-free at 1-877-634-VRTX (8789).
Healthcare Providers Outside of North America
- Healthcare providers outside of the United States and Canada who have questions about ivacaftor, please dial 44 (0) 1923 437 672 or email EUmedicalinfo@vrtx.com.
- To report adverse events or product complaints, please dial 44 (0) 1923 437 672.
Contact Information for Patients in the United States
For all other questions, please contact the Vertex Call Center at 1-617-444-6100.
